A day-to-day guide / Project level guide when there are 3 levels of seniority in the team:
Objective & usage:
- To use it as clear scope of guidance & coaching framework for 3 levels of product designers present in one project.
- Along side project execution, people development & skills succession trainings are embedded within.
| Front Stage: Design Process | Lead’s scope:
Planning design process, and project estimation that meets expectation in timely manner. | Senior’s scope:
Assist to ensure easy-to-use and feasible design to market. Begin to experience design leadership. | Junior’s scope:
Apply technical knowledge and deliver user journeys design that meets the planned process |
| --- | --- | --- | --- |
| 1 Understanding & Planning | Overarching strategic plan and prepare information to the team | Co-create with lead in planning if applicable | Guided - participate the process if applicable |
| 2 Explore & Define Problem | Review research plan & research report
- qualitative & quantiative
- formulate insights with user researcher
- present and align research insights and hypotheses are proven to be supportive to business decision | Co-create with Junior
- Co-UXR initiative, workshop facilitation | Guided - participate in research planning |
| 3 Design Solution & Crafting | Demostrate to senior on how to coach juniors
- lead by example
- technical know-how
- an eye to all relevant UX copy & content | Guiding & coaching juniors
- Review & feedback to juniors
- Quality Assurance
- Assist junior in design decisions | Build design basic foundation
- prototype testing
- usability testing
|
| 4 Review & Governance | Uncover opportunities / Host retrospect with Senior
- overall product design gaps, usability, cross sharing on post-product learnings, meets business goals etc. | Co-host internal retrospective
- User journey performance analysis
- Future enhancement proposals
- HMW improve design process
| Follow up with Senior to record product performance result |
| Back Stage: Behind the Design Process
| | | |
| Product & Data | Lead with Data
- Follow up on latest numbers and gain data from business numbers, product managers on product performance, discover abnormality | Data-sensitive
- Know what data tells and able to propose follow-up actions | Data-aware
- Aware and understand, make sense from decisions making are backed by data |
| Teamwork, Leadership & Stakeholder Management | Demonstrate leadership and stakeholder management:
- Provide guidances to designers’ skillsets development
- Manage team’s KPIs
- Set product design strategy that conveys clear goals & objectives | Guided by Lead:
- Co-lead on day-to-day hands on tasks
- Balancing point to uncover team’s challenges & issues and feedback to leads & management, e.g. technical limitations, overall workload | Learning from Lead & Senior:
- Technical foundation skills
- Presentation skills |
| Design System & DesignOps | Owner and roadmaps planning (having vision for scaling design system)
- follow through & delegation. | - Research & assist owner to guide junior
- UX documentation | Craft & handoff |
| Tech | Collaboration / new initiatives: advise right process & tools | - Setting rules of practices within the organisation
- Discover area of improvements | Collaborate and communicate design deliverables that are feasible and timely |
| Workflow | Governance & continuous improvement | - Validate & follow up on project estimation | - Track project time spend
- Provide feedback during retrospective post project delivery |
| Impact: Short-long term team building & product development
| | | |
| People development | Cultivate growth for all reporting designers | Learn to coach and guide juniors as successor to Leads | Acquire skill sets to communicate own work |
| Coverage of Product | Overall product’s effectiveness, meet objective and intended results | Overall quality and feasibility of product design | Crafting memorable user experience |
Prepared by,
Tiffany C.